Returns & Exchanges
Returns:
- All items must be in their original condition; unworn, unused, unwashed, with the return tags, still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned to the customer.
- All pieces that have stains/make-up stains will be rejected.
- All pieces must be unscented.
- All returns/refunds are in the form of store credits.
- Sale and Discounted items (purchased using discount codes or store credits), accessories and intimates are not eligible for return.
- Kindly notify us of your returns via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
- Returned items need to be received by FIERR within 2 weeks from the date of you receiving your clothes.
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
- FIERR cannot be held liable for the loss of garments being returned. We recommend sending your item(s) back using a prepaid service that offers tracking.
- Orders placed with a promotion, discount codes, and returned store credits will not be eligible for returns.
How to Return:
If your return meets our conditions outlined above, please follow the below steps to lodge your return. Please email: support@fierr.com
- Please include your name, order number, and reason for your return. Kindly attach photos (for defects/ faulty items).
- A handling fee will be charged per return.
- Once your return has been received at our Singapore warehouse, our returns team will process it within 3 working days. You will receive an email notification once your return has been processed.
- Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.
Exchanges:
Kindly take note of the terms for exchanges to be done successfully.
- All exchanges must be in their original condition; unworn, unused, unwashed, with the return tags, still attached. All exchanges are accepted at the discretion of our team. Any item/s exchanged without their returns tag, will not be accepted, and will be returned to the customer.
- All pieces that have stains/make-up stains will be rejected.
- All pieces must be unscented.
- Exchanges are not valid for different designs, you may choose to submit a return for store credits instead.
- Exchanges are only applicable on full-priced items for a different size or color.
- Only a one-time exchange is allowed.
- A handling fee will be charged per exchange.
- Kindly notify us of your exchange via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
- The cost of the courier for exchange will be borne by the customer, we do not refund the cost of courier unless the item is deemed faulty by our team.
- Exchange items need to be received by FIERR within 2 weeks from the date of you receiving your clothes.
- Sale and Discounted items (purchased using discount codes), accessories and intimates are not eligible for exchange.
- Orders with a promotion, discount codes, and returned store credits will not be eligible for exchange.
- Your exchange is only confirmed when we have sent you a confirmation via email.
- Exchanges can only be done within Singapore.
Faulty or Incorrect Items:
We sincerely apologize for any inconvenience caused by receiving a faulty garment. Our warehouse team does ensure all items are subject to quality control prior to dispatch.
In the unlikely case that you do receive a faulty, damaged, or incorrect item, please contact our support team as soon as possible via email: support@fierr.com.
Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.
Sale Items:
All sale items are final and cannot be returned unless deemed faulty.
If you have any questions or concerns, please reach out to our customer support team via email: support@fierr.com. Our team would be more than happy to assist you further.