Returns & Exchanges
Exchanges:
You may notify us of your return via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
How to Exchange:
If your exchange meets our conditions outlined above, please follow the below steps to lodge your return. Please email: support@fierr.com
- Please include your name, order number, and reason for your return. Kindly attach photos (for defects/ faulty items).
- A handling fee will be charged per return.
- Once your item has been received at our Singapore warehouse, our returns team will process it within 3 working days. You will receive an email notification once your return has been processed.
Faulty or Incorrect Items:
We sincerely apologize for any inconvenience caused by receiving a faulty garment. Our warehouse team does ensure all items are subject to quality control prior to dispatch.
In the unlikely case that you do receive a faulty, damaged, or incorrect item, please contact our support team via email within 7 days from receiving of your parcel: support@fierr.com.
Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.
Measurements Discrepancy:
Do note that the measurements stated may vary between 1 - 2cm in our given measurements, as all items are mass-produced by humans.
In such cases, this will not be considered as a defect and the request for return(s) will not be accepted.
Sale Items:
All sale items are final and cannot be returned unless deemed faulty.
If you have any questions or concerns, please reach out to our customer support team via email: support@fierr.com. Our team would be more than happy to assist you further.
Sale and Discounted items (purchased using discount codes), accessories and intimates are not eligible for exchange.
Orders with a promotion and discount codes, will not be eligible for exchange.