Returns & Exchanges
Returns:
- All items must be in their original condition; unworn, unused, unwashed, with the return tags, still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned to the customer.
- All pieces that have stains/make-up stains will be rejected.
- All pieces must be unscented.
- All returns/refunds are in the form of store credits and will be valid for 3 months.
- Sale and Discounted items (purchased using discount codes or store credits), accessories and intimates are not eligible for return.
- Kindly notify us of your returns via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
- Returned items need to be received by FIERR within 2 weeks from the date of you receiving your clothes.
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
- FIERR cannot be held liable for the loss of garments being returned. We recommend sending your item(s) back using a prepaid service that offers tracking.
- Orders placed with a promotion, discount codes, and returned store credits will not be eligible for returns.
How to Return:
If your return meets our conditions outlined above, please follow the below steps to lodge your return. Please email: support@fierr.com
- Please include your name, order number, and reason for your return. Kindly attach photos (for defects/ faulty items).
- A handling fee will be charged per return.
- Once your return has been received at our Singapore warehouse, our returns team will process it within 3 working days. You will receive an email notification once your return has been processed.
Exchanges:
Please kindly take note: Effective from 1st December 2021, if you require an exchange, it will be refunded in the form of store credits. You may then use your refunded store credits to purchase the items you prefer. Store credits are valid for 3 months.
You may notify us of your return via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
Faulty or Incorrect Items:
We sincerely apologize for any inconvenience caused by receiving a faulty garment. Our warehouse team does ensure all items are subject to quality control prior to dispatch.
In the unlikely case that you do receive a faulty, damaged, or incorrect item, please contact our support team as soon as possible via email: support@fierr.com.
Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.
Measurements Discrepancy:
Do note that the measurements stated may vary between 1 - 2cm in our given measurements, as all items are mass-produced by humans.
In such cases, this will not be considered as a defect and the request for return(s) will not be accepted.
Sale Items:
All sale items are final and cannot be returned unless deemed faulty.
If you have any questions or concerns, please reach out to our customer support team via email: support@fierr.com. Our team would be more than happy to assist you further.
Sale and Discounted items (purchased using discount codes), accessories and intimates are not eligible for exchange.
Orders with a promotion, discount codes, and returned store credits will not be eligible for exchange.