Returns & Exchanges

Returns:

  • All items must be in their original condition; unworn, unused, unwashed, with the return tags, still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned to the customer.
  • All returns/refunds are in the form of store credits.
  • Kindly notify us of your returns via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
  • FIERR cannot be held liable for the loss of garments being returned. We recommend sending your item(s) back using a prepaid service that offers tracking.
  • Sales items and intimates are not eligible for returns.
  • Orders placed using a promotion, discount codes, and returned store credits will not be eligible for returns

 


 

How to Return:

If your return meets our conditions outlined above, please follow the below steps to lodge your return:

  1. Please include your name, order number, and reason for your return. Kindly attach photos (for defects/ faulty items).
  1. Send your return to:

1 Scotts Road #24-10
Shaw Centre
Singapore 228208

  1. A $2 handling fee will be charged per return.
  1. Once your return has been received at our Singapore warehouse, our returns team will process it within 3 working days. You will receive an email notification once your return has been processed.
  1. Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.

 

Exchanges:

Kindly take note of the terms for exchanges to be done successfully. 

  • All exchanges must be in their original condition; unworn, unused, unwashed, with the return tags, still attached. All exchanges are accepted at the discretion of our team. Any item/s exchanged without their returns tag, will not be accepted, and will be returned to the customer.
  • Exchanges are not valid for different designs, you may choose to submit a return for store credits instead.
  • Exchanges are only applicable on full-priced items for a different size or color. 
  • Only a one-time exchange is allowed.
  • Kindly notify us of your exchange via our email at support@fierr.com within 7 days from the date of receiving your clothes. Thereafter, we will guide you on how to proceed.
  • The cost of the courier for exchange will be borne by the customer, we do not refund the cost of courier unless the item is deemed faulty by our team.
  • Sales items and intimates are not eligible for exchange.
  • Orders placed using a promotion, discount codes, and returned store credits will not be eligible for returns.
  • Your exchange is only confirmed when we have sent you a confirmation via email.
  • Exchanges can only be done within Singapore.

 


 

Faulty or Incorrect Items:

We sincerely apologize for any inconvenience caused by receiving a faulty garment. Our warehouse team does ensure all items are subject to quality control prior to dispatch.

In the unlikely case that you do receive a faulty, damaged, or incorrect item, please contact our support team as soon as possible via email: support@fierr.com.

Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

 


 

Sale Items:

All sale items are final and cannot be returned unless deemed faulty.

Please choose wisely - if you have any questions or concerns, please reach out to our customer support team via email: support@fierr.com. Our team would be more than happy to assist you further.